Coconut Island

We use a fully tracked courier for all our online orders for your peace of mind. Tracking information will be emailed to you upon dispatch.

 

In most cases, orders are packaged and ready for dispatch within 24 hours of placing your order. They are then collected by our courier on the next working day. Please allow 2-4 business days for delivery.

 

During busy seasons, such as Christmas or Easter, delivery times may take a little longer. 

We pay very close attention to detail and carefully inspect all our products before they are shipped. We securely pack and ship our products to ensure they arrive safely and securely.

 

However, if for any reason you are not happy with your product, we will offer a full refund to the original credit/debit card for any unused products returned within 14 days of purchase. 

 

Unfortunately, we're not able to offer exchanges on purchases or offer any refunds on used products.

 

Please contact us to arrange your return within 14 days of receiving your order.

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Our return address is:

Cara Scents

Unit 144, 5 Liberty Square

Kings Hill

Kent

ME19 4AU

Unscrew the cap, remove the bottle stopper and replace the cap. Insert the reeds through the cap and immerse in the oil. Turn the reeds after 6-8 hours and the fragrance will flourish within 36 hours. Keep the diffuser upright in a secure place. Avoid contact with painted and polished surfaces, plastics, fabrics and other materials as they may be harmed. Wipe up any spillage immediately. Do not use for purposes other than originally intended. Do not light the reeds and avoid excess heat and flames.